General Terms and Conditions (GTC)

the "ALNISAID NV, Burgemeester Kenisstraat 1, 2910 Essen, Belgium" hereinafter also referred to as "ALNISAID NV", for the use of internet and related services.

1. Scope and Subject Matter of the General Terms and Conditions

The following General Terms and Conditions (GTC), which the user acknowledges by using the respective service, describe under what conditions the user can use the products, services, and content offered by ALNISAID NV and its cooperation partners via the Internet, telephone, or other transmission technologies.

ALNISAID NV provides its services exclusively on the basis of these General Terms and Conditions. ALNISAID NV does not recognize any terms and conditions of users that are contrary to or deviate from these terms and conditions.

ALNISAID NV reserves the right to change the type, scope, price, and terms of purchase of the services it provides at any time and to close access to its services in the event of default in payment, suspicion of abuse of the services, or for other reasons.

In the event that ALNISAID NV changes these GTC to the detriment of the user, these changes will be displayed on the ALNISAID NV website and communicated to the user electronically. The changes are deemed approved if the user does not object to these changes within one month of receiving the notification. The user is informed of this right of objection in a notification of change. In the event of an objection by the user, the contract will continue under the previous conditions.

Insofar as ALNISAID NV informs the user, in response to his objection, that a continuation under the previous conditions is not possible, the user can terminate the contract for the respective service within one month of receiving this notification - unless shorter statutory notice periods apply in any case. The amended terms are deemed approved if the user does not exercise this right of termination. The user is informed of this consequence in the notification of change.

2. Services of ALNISAID NV

ALNISAID NV offers various products, content, and information for use on or download to mobile phones and PCs, such as contact portals, image and video platforms, Internet presentation platforms, e-commerce, and information platforms, and other applications, as well as various services.

In the area of services, ALNISAID NV offers the opportunity to use various services provided by it. These are products of its own manufacture as well as third-party licensed products or offers from cooperation partners.

Unless they are ALNISAID NV's own products, ALNISAID NV is only the intermediary for products, services, and content from third parties. ALNISAID NV has no influence on these offers from third parties. There is no editorial or legal review or processing by ALNISAID NV. ALNISAID NV assumes no liability for the timeliness, completeness, or accuracy of transmitted information or their timely and error-free technical transmission.

3. Conclusion of Contract

ALNISAID NV offers various methods for ordering products, which are described in detail in the product catalogs on the Internet, in print brochures, or in other documents. Orders can be placed by mail, or electronically via the Internet or other services. In the case of electronic orders, ALNISAID NV confirms receipt of the order immediately. The confirmation of receipt does not constitute acceptance of the offer. The contract is only concluded by the express declaration of acceptance by ALNISAID NV. If the service is provided immediately, the declaration of acceptance can be replaced by the provision of the service.

ALNISAID NV reserves the right to refuse to conclude contracts and to close access to its services in the event of default in payment, suspicion of abuse of services, or for other reasons.

For contracts with children and adolescents under 18 years of age, ALNISAID NV requires the consent of the legal representatives. ALNISAID NV also reserves the right to refuse to conclude contracts with children and adolescents under 18 years of age.

Users who are minors need the consent of the legal representative to register for the use of fee-based services. In the event of doubt, ALNISAID NV is entitled to demand confirmation of the consent of the legal representative.

The contract text is stored by ALNISAID NV. The user can request the content of the contract at any time by providing the necessary information to ALNISAID NV. The contractual language is Dutch.

4. Usage Rights, Licensing

The user is granted the non-exclusive, non-transferable, and non-sublicensable right to use the respective service for the agreed period or within the scope of the respective contract. The user does not acquire any further rights. In particular, the user is not entitled to sell, rent, lease, lend, or sublicense the service.

The user is not entitled to reproduce, distribute, or publicly reproduce the service or parts thereof, unless ALNISAID NV has expressly granted the user the right to do so.

The user is not entitled to change, translate, or otherwise process the service or parts thereof. The user is not entitled to remove or modify copyright notices, trademarks, or other proprietary notices or to transmit or make available the service or parts thereof in any other way or on any other medium to third parties, unless expressly permitted by ALNISAID NV.

ALNISAID NV is entitled to grant sublicenses and other rights of use to third parties.

ALNISAID NV is entitled to use third-party software for the provision of the service. This third-party software is protected by copyright and is subject to the license conditions of the respective licensor. The user is obliged to comply with these license conditions.

The user may only use the software and data available to him within the framework of the use of the respective service, in particular by downloading from the ALNISAID NV website, for his own purposes.

If the user has purchased software or data from ALNISAID NV or a cooperation partner, he is entitled to use this software or data for the agreed period and within the agreed scope. ALNISAID NV or the cooperation partner grants the user the non-exclusive, non-transferable, and non-sublicensable right to use the software or data. The user is not entitled to decompile, disassemble, or reverse engineer the software or to remove or modify copyright notices, trademarks, or other proprietary notices or to transmit or make available the software or parts thereof to third parties in any other way or on any other medium, unless expressly permitted by ALNISAID NV or the cooperation partner. ALNISAID NV is entitled to use third-party software for the provision of the service. This third-party software is protected by copyright and is subject to the license conditions of the respective licensor. The user is obliged to comply with these license conditions.

5. Prices, Terms of Payment

The prices and terms of payment for the respective services result from the price information provided by ALNISAID NV in the relevant information documents or on the respective website. The prices stated in the information documents or on the website are inclusive of statutory value-added tax and other price components.

ALNISAID NV reserves the right to change the prices for its services at any time. Changed prices apply to new contracts or contract extensions. Price changes will be communicated to the user electronically or by other suitable means at least one month before they come into effect. If the user does not object to the price change within one month of receiving the notification, the changed prices are deemed approved. In the event of an objection by the user, ALNISAID NV is entitled to terminate the contract with the user with effect from the date on which the price change is to take effect.

In the case of contracts with a fixed term, the right to object to the price change applies only to price changes that take effect after the expiry of the fixed term. The user is informed of this right of objection in the notification of price change.

If the user terminates the contract within one month of receiving the notification of price change, the contract will continue under the previous conditions. The user is informed of this consequence in the notification of price change.

In the event that ALNISAID NV informs the user, in response to his objection, that a continuation under the previous conditions is not possible, the user can terminate the contract for the respective service within one month of receiving this notification - unless shorter statutory notice periods apply in any case. The amended terms are deemed approved if the user does not exercise this right of termination. The user is informed of this consequence in the notification of price change.

ALNISAID NV may charge fees for services provided. The user agrees to pay the fees charged by ALNISAID NV. In the event of default in payment, ALNISAID NV is entitled to charge default interest in the amount of 5 percentage points above the base rate of the European Central Bank. ALNISAID NV reserves the right to assert further damages caused by default in payment.

ALNISAID NV is entitled to use the services of third parties for the processing and collection of receivables.

The user may only offset claims of ALNISAID NV with undisputed or legally established counterclaims.

6. Technical Preconditions

The use of the services offered by ALNISAID NV requires the fulfillment of certain technical prerequisites by the user, in particular the use of specific devices, software, and connection paths. The user is responsible for ensuring that the necessary technical prerequisites are met. The user bears the costs of setting up and maintaining the necessary technical infrastructure.

The user must observe the respective system requirements for the use of the services offered by ALNISAID NV. The system requirements are provided by ALNISAID NV in the respective product descriptions or in other information documents. ALNISAID NV reserves the right to change the system requirements at any time.

The availability and quality of the services offered by ALNISAID NV depend on various factors beyond the control of ALNISAID NV, such as the availability and quality of the Internet connection, the availability and quality of the user's hardware and software, and the availability and quality of the user's telecommunication connections. ALNISAID NV does not assume any warranty or liability for the availability and quality of the services offered by ALNISAID NV.

The user must protect his access data from access by third parties. The user is liable for all activities that are carried out under his access data. In particular, the user is liable for all damages resulting from unauthorized use of his access data. The user must inform ALNISAID NV immediately if there is reason to believe that his access data has been misused by third parties.

7. Blocking of Access

ALNISAID NV is entitled to block the user's access to the respective service if there is concrete evidence that the user is violating legal regulations, third-party rights, or these terms of use, or if ALNISAID NV has any other legitimate interest in blocking access. ALNISAID NV will take into account the legitimate interests of the user when deciding on the blocking of access.

The user will be informed of the blocking of access immediately. ALNISAID NV will lift the access block as soon as the reasons for the blocking no longer exist.

The right to extraordinary termination of the contract remains unaffected by this.

8. Warranty, Liability

The services provided by ALNISAID NV are provided on an "as is" and "as available" basis. ALNISAID NV does not assume any warranty or liability for the availability, reliability, and functionality of the services provided by ALNISAID NV. In particular, ALNISAID NV does not warrant that the services provided by ALNISAID NV are free of defects or errors or that defects or errors will be corrected.

ALNISAID NV is only liable for damages resulting from injury to life, body, or health if such damages are based on an intentional or negligent breach of duty by ALNISAID NV, its legal representatives, or vicarious agents.

ALNISAID NV is only liable for other damages if such damages are based on an intentional or grossly negligent breach of duty by ALNISAID NV, its legal representatives, or vicarious agents. In the event of a breach of essential contractual obligations, ALNISAID NV is also liable for simple negligence, but limited to the compensation of foreseeable and typically occurring damages.

Essential contractual obligations are obligations that are necessary to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the user may regularly rely.

Liability under the Product Liability Act remains unaffected.

The limitations of liability also apply to claims against the legal representatives and vicarious agents of ALNISAID NV.

The user must report obvious defects and malfunctions of the services provided by ALNISAID NV to ALNISAID NV in writing without delay after their occurrence.

9. Term, Termination

The term of the contract and the terms of termination result from the respective contract or the respective terms of use.

Contracts with a fixed term end automatically at the end of the term. The right to extraordinary termination for good cause remains unaffected by this.

The right to extraordinary termination for good cause exists for both parties. An important reason for ALNISAID NV is in particular if the user violates legal regulations, third-party rights, or essential provisions of the contract despite a warning, if the user is in default with the payment of fees for a not insignificant period, if insolvency or similar proceedings are instituted against the assets of the user, or if the user significantly impairs the quality of the services of ALNISAID NV or endangers the security of the services of ALNISAID NV.

Termination must be in writing. Text form is sufficient. Termination by email is permissible.

ALNISAID NV is entitled to extraordinary termination of the contract with immediate effect for good cause. Good cause exists in particular if the user violates legal regulations, third-party rights, or essential provisions of the contract despite a warning, if the user is in default with the payment of fees for a not insignificant period, if insolvency or similar proceedings are instituted against the assets of the user, or if the user significantly impairs the quality of the services of ALNISAID NV or endangers the security of the services of ALNISAID NV.

10. Data Protection

ALNISAID NV collects, processes, and uses personal data of the user in compliance with the applicable data protection regulations and the data protection declaration of ALNISAID NV. The data protection declaration of ALNISAID NV is available on the website of ALNISAID NV.

ALNISAID NV is entitled to transmit personal data of the user to third parties insofar as this is necessary for the provision of the services of ALNISAID NV or for the fulfillment of legal obligations of ALNISAID NV. ALNISAID NV is entitled to transmit personal data of the user to cooperation partners or service providers for the provision of the services of ALNISAID NV.

The user has the right to information, correction, deletion, restriction of processing, and data portability with regard to his personal data stored by ALNISAID NV. The user can assert these rights against ALNISAID NV. The contact details of ALNISAID NV can be found in the imprint of the website of ALNISAID NV.

The user has the right to complain to the competent supervisory authority about the processing of his personal data by ALNISAID NV.

11. Final Provisions

The law of the Belgium applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of ALNISAID NV. This also applies if the user does not have a general place of jurisdiction in Belgium or if his place of residence or habitual abode is unknown at the time the action is brought.

If individual provisions of these terms of use are or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose pursued by the invalid or unenforceable provision. The same applies in the event of a regulatory gap.

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.